Job from partnerThis exciting and rare opportunity for an exceptional Manager to lead, support and strategically oversee the daily operations of our Service Departments at Hallam Truck Centre.
A key success factor for this position is the ability to lead and engage strong service teams across multiple departments to ensure that our people are highly engaged and have the resources and support required.
The Service Manager will build solid partnerships with customers and all in-house departments. This is a role where leadership, customer excellence and operational efficiency, all blend together under multiple departments.
Amazing Employee Benefits!
In return for your dedication and commitment you will receive excellent employee benefits:
Fully maintained company vehicle, laptop and phone
Onsite fully equipped FREE GYM
Free on-site barista coffee and parking
Ongoing development opportunities with an opportunity to build a successful long-term career
Generous parental leave and study leave policies
Opportunities to access volunteer days, apply for study leave and parental leave
Opportunities to support community partnerships with our Group CMV Foundation
Become part of the longstanding and highly successful CMV Group of companies
Enjoy annual company dinners, picnics and other wellbeing initiatives
Improve your wellbeing with our CMV Care platform including access to income and health insurance programs as well as free monthly onsite Myotherapy treatments
You will be responsible for
Service Management
Manage and lead a team of workshop staff in all facets of the day-to-day operations of the service department
Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
Regularly reviewing and analyzing the utilization of capacity of the service department
Liaise and work with the invoicing team to ensure the prompt invoicing of all completed jobs in the service department
Develop and maintain manufacturer relationships
Ensuring the team deliver constant and honest communication with customers on the status of their repairs
Conduct regular toolbox meetings
Actively participate in the OH&S Committee and proactively support safety initiatives throughout the dealership.
Leadership
Providing direction and support to the service department to achieve objectives and targets
Coordinating ongoing training, development and product knowledge for all service personnel
Promoting the managerial responsibility of reporting supervisors and conduct individual performance reviews
Regularly reviewing operational and financial targets and results and implement appropriate corrective actions
Work Closely with the Hallam Truck Centre Management Team to support and promote dealership objectives and KPIs.
Uphold and proactively promote the CMV Group culture and values ensuring they guide all activities and direction of the business.
Demonstrated skills required for the role:
An energetic and passionate individual focused on customers, people and service excellence
A driven leader with a strong commitment to safety
Ability to build & maintain a positive team culture and staff engagement
Excellent interpersonal and communication skills, building relationships with key stakeholders
Proven track record of operating a profitable service division
Success in a highly demanding customer focused environment
Sound mechanical knowledge preferrable with an automotive technician trade certificate
